Survey exhibits owners select Execs for digital comfort, AI-assisted communication and clear pricing—proving that buyer expertise now wins the job

Housecall Professional, a number one software program platform for residence service professionals, pronounces the discharge of its new report, “The New House Service Commonplace: How Programs, Not Simply Expertise, Win the Buyer.” The research highlights how buyer expectations have developed, and the way utilizing AI and inside methods to create frictionless buyer experiences offers contractors a aggressive benefit.

The report’s central discovering is that, along with technical competence and general affordability, at present’s owners prioritize issues like simple on-line reserving, upfront pricing and seamless communication when deciding to decide on a technician. Primarily based on a survey of greater than 1,000 U.S. owners, the findings affirm that, whereas worth and talent nonetheless matter, professionalism and consistency are what distinguish really profitable residence service professionals.

Particular findings of the report embrace:

• 72% of house owners would pay as a lot as 10% extra for a house service contractor who has a greater customer support status.
• 97% say they count on a contractor to supply clear pricing earlier than they resolve to rent.
• Roughly three out of 4 owners would refer a supplier after receiving glorious service.
• A majority, 53% of house owners, are snug with AI dealing with their preliminary chat or cellphone name.

“Owners take note of the small issues. How briskly you reply. How clear the worth is earlier than you present up. How effectively you doc the work after you permit,” stated Roland Ligtenberg, co-founder of Housecall Professional. “The very best Execs pair sturdy craftsmanship with a easy expertise from reserving to follow-up. Programs and AI workforce members deal with the busywork so the tech can keep centered on the shopper.”

The report additionally reveals a significant alternative for service companies: at the same time as home-owner expectations rise, nearly 20% say they can’t keep in mind the final time a house service contractor wowed them with distinctive service.

“That hole is the chance,” Ligtenberg stated. “Repeatable methods across the buyer flip each go to right into a trust-building second. You earn extra referrals, you keep high of thoughts, and also you develop into the primary name when one thing breaks once more.”

Trades Execs can entry the important thing findings at:
https://www.housecallpro.com/assets/home-service-customer-service-report-trends-statistics.

On your overview and protection, the complete PDF report is on the market right here: https://www.housecallpro.com/wp-content/uploads/2025/12/120425-Buyer-Service-Report.pdf.

For extra details about Housecall Professional, go to housecallpro.com/.