Bringing a legacy of plumbing experience—handed down by way of generations—and demonstrating excellent management within the trade and guaranteeing professionalism for generations to return, Rob and Tony Bertolino have been honored because the Plumbing-Heating-Cooling Contractors—Nationwide Affiliation (PHCC) 2023 Plumbing Contractors of the 12 months. Sponsored by Delta Faucet, the award was introduced Oct. 27 at PHCCCONNECT2023 in Cleveland, Ohio.
For Rob and Tony Bertolino, house owners of Rob Bertolino Plumbing & Heating in Virginia Seaside, Virginia, dedication to resolving plumbing points effectively and cost-effectively was ingrained at an early age, when the brothers labored with their father, grandfather, and great-grandfather in plumbing up and down the East Coast.
Educating Prospects
As was shared throughout the PHCC awards ceremony, “in an trade the place belief is paramount, the Bertolino brothers stand out.” Underneath their management, the corporate—offering service and light-weight business work—prioritizes buyer schooling over commission-based gross sales, guaranteeing that purchasers are well-informed to make choices.
Their advertising efforts give attention to social media, referrals, and word-of-mouth, emphasizing popularity over quantity. For instance, the corporate has a popularity for not charging charges for emergency calls… and for meticulously caring for purchasers’ houses and belongings. The ensuing buyer critiques and referrals are a centerpiece of their enterprise development.
Investing within the Workforce
Amongst their workers, the Bertolino brothers foster a tradition of steady studying and development, they usually actively encourage workers to develop their ability units and take part in management packages. They’re engaged in recruiting and coaching the longer term workforce as nicely; Tony is an teacher on the Norfolk Technical Heart and was instrumental in creating PHCC of Virginia’s Future Leaders program to nurture the following technology of trade leaders.
The Bertolinos’ progressive method is mirrored of their firm insurance policies, akin to utilizing field vehicles to hold a variety of instruments and elements to optimize effectivity. Staff conferences usually characteristic discussions on distinctive plumbing challenges to foster inventive problem-solving amongst workers, whereas their experience in supporting older dwelling programs units them aside from their rivals.
Giving Again
Past enterprise, the Bertolino brothers are deeply engaged in civic actions that improve the trade’s picture. Their help for PHCC and apprenticeship packages, together with sponsorship of neighborhood packages, exemplifies their dedication to giving again. And, their family-oriented method, each inside their enterprise and with their valued prospects, units them aside as leaders within the trade, most deserving of this award.