The trusted supplier of best-in-class area service know-how names Paige Collins, Jeff Prince, Kiri Leibold and Jon Jackson to new government positions supporting the corporate’s continued dedication to buyer help and success

XOi, a number one supplier of technician-focused know-how options for industrial and residential area service firms, continues to fortify its management workforce and improve its dedication to world-class buyer success with the announcement of 4 new government promotions.

XOi has named Paige Collins the corporate’s chief buyer officer and Jeff Prince chief know-how officer. Kiri Leibold has been named XOi’s new VP of buyer success and Jon Jackson has been named the corporate’s new VP of buyer help.

Paige Collins

“At XOi, we’re enthusiastic about our mission to outline and personal the digital transformation of area service,” mentioned Aaron Salow, founder and CEO of XOi. “That mission is constructed on growing genuine relationships that really empower stakeholders all through the sector service ecosystem, together with technicians, homeowners and producers. Paige, Jeff, Kiri and Jon have confirmed their dedication to the imaginative and prescient that drives us. We’re trying ahead to seeing them assist us proceed to raise the trade by way of unparalleled buyer relationships.”

As CCO, Collins leads the strategic imaginative and prescient and execution of XOi’s strategy to buyer expertise. Her obligations embody overseeing all post-sale customer-facing groups, together with success, help, operations and shared companies reminiscent of implementation, coaching, information analytics, and options engineering.

Jeff Prince

In his new CTO function, Prince is concentrated on aligning technical technique and planning with the corporate’s enterprise targets. He supplies thought management to the manager workforce and XOI board of administrators, identifies strategic know-how and product targets that drive income and oversees technical relationships with distributors, clients and companions.

As VP of buyer success, Leibold is chargeable for the technique, operation, and success of our buyer success operate for all buyer segments, together with CS implementation, shared companies, operations {and professional} companies/enablement. Leibold’s function consists of combating churn, refining buyer segmentation, creating success plans, and growing retention and enlargement of our buyer base by way of profitable proactive buyer administration.

Kiri Leibold

As VP of buyer help, Jackson is chargeable for the operation and success of XOi’s customer-facing shopper help groups, together with entrance line, L1 help and our Digital Mentor Middle.

Jon Jackson

XOi supplies area service contractors and their groups with the premier software for managing and leveraging information from present jobs in addition to historic tasks, together with highly effective information assortment, digital help and mentoring, and actual, actionable insights. XOi customers report, on common, a 20% discount within the period of time it takes to finish duties, a further $1.4 million in new substitute and preventive upkeep contract income, and a 40% discount in second truck rolls. For extra details about XOi, go to https://xoi.io.