Fujitsu Normal America hosted its fourth Technical Service Advisors (TSA) Convention in mid-April in Raleigh, NC. Themed “Again to the Fundamentals,” the occasion strengthened elementary abilities and aligned Fujitsu’s Service Crew with distributor technical assist workforce members to ship distinctive buyer experiences.
“Fujitsu doesn’t simply present high-efficiency HVAC programs, we additionally present top-notch service and assist to our prospects,” stated Tomokazu Hosoi, President of Fujitsu Normal America. “Our dedication to service and assist actually units us other than our rivals. That’s why the TSA Convention is so necessary to us.”
Tomokazu Hosoi, President of Fujitsu Normal America addresses the overall meeting on the opening day of the TSA Convention.
The three-day occasion, which was attended by 150 distributors, featured breakout periods overlaying business and residential coaching, guarantee info, distant system entry through AIRSTAGE Cloud, transition to A2L, and extra. Every session was designed to strengthen core information and preserve tempo with the evolving HVAC business.
“We selected ‘Again to the Fundamentals’ because the theme of the 2025 TSA Convention to emphasise the basics of troubleshooting,” stated Ruben Marcucci, Sr. Director of Aftermarket. “This helps solidify the core abilities wanted by our technical service advisors. Mastering the fundamentals is the important thing to driving success.”
Whereas networking wasn’t the first purpose of the occasion, attendees linked with Fujitsu employees and their counterparts throughout the nation. The actions, meals, and lessons had been designed to advertise interplay.
Most of the coaching periods included a hands-on element.
“We maintain this convention each different 12 months to strengthen the reference to our most necessary partnerships – the technical service advisors on the distribution stage,” stated Dennis Stinson, VP of Gross sales. “Thanks to those that attended. We’ll do nice issues.”
For extra info, please go to www.FujitsuGeneral.com.