Loyalty programmes may also help plumbers develop into nearer to manufacturers while incomes rewards for putting in qualifying merchandise. PHPI caught up with Jamie Cox, Technical Coaching and Occasions Advertising Supervisor at Aqualisa, to find extra in regards to the firm’s Installer Join scheme.
Q. Why has Aqualisa launched an installer loyalty programme?
We have now launched the Installer Join loyalty programme to recognise, reward and assist the skilled installers who play a significant position in representing our model and becoming our merchandise.
We’re providing an entire host of advantages from precedence assist telephone line to a simple to entry on-line eLearning guides throughout our ranges of merchandise.
We need to have interaction with our installer base often to assist with modifications within the business and attempt to give again to people who advocate for our merchandise.
Q. What are the important thing options of Installer Join?
We’re providing free coaching and knowledge on our forms of bathe know-how, precedence installer customer support quantity, the possibility to earn out of your qualifying installs in addition to the potential to spice up your enterprise by changing into featured on our ‘find an installer’ web page.
Q. Coaching is a key difficulty for a lot of plumbers – what sort of coaching is offered?
We can be providing 15-20 minute eLearning guides through our platform which may be paused and re-visited at any time in addition to the chance to go to our state-of-the-art manufacturing facility in Wolverhampton for extra hands-on coaching and unique glimpses of our new merchandise.
We will even be operating Installer primarily based FAQs and content material assist.
Q. What different assist is offered?
We have now a devoted e-mail tackle, precedence assist contact quantity, 1-1 devoted discipline service engineer assist and we’re additionally launching a joint go to possibility in order that we are able to ship an Aqualisa employed engineer to assist publish set up, this might be checking after your first set up or supporting with any potential issues.
Q. How does a plumber accumulate factors?
We have now moved away from a points-based system as this will develop into sophisticated and have a quite simple 10 qualifying product set up & guarantee registration = 1 freed from cost product. These are made up of 5 merchandise from our Good, Mixer and Electrical bathe vary. The extra qualifying merchandise you match and register the extra free merchandise you may earn.
Q. What sort of rewards and merchandise may plumbers earn?
We provide a welcome pack after getting gone by way of our information to the platform which features a branded t-shirt, bag, water bottle and carpenters’ pencil after which you’re free to register and earn as many free merchandise as you need.
Q. How can a plumber be part of Installer Join?
Please go to www.installer.aqualisa.co.uk/begin