To help heating engineers within the set up, commissioning and servicing of its merchandise, Warmflow has launched the Warmflow Join On-line Studying platform. PHPI spoke with the corporate to find extra.
Q. Why has the corporate developed the brand new platform?
Our workforce of in home, buyer help consultants are all the time readily available to reply any queries that our engineer prospects might have and discuss often to prospects about set up, commissioning and servicing necessities. Lots of the conversations they’ve had over time should not new, and in lots of circumstances, related in nature. Because of this, we determined to pool collectively all of the common challenges our engineer prospects face every day and create a collection of useful movies addressing these challenges.
We imagine in offering heating engineers throughout the nation with the training they should set up our high-quality merchandise to a excessive normal. By way of the Warmflow Join On-line Studying platform, we can educate our heating engineer prospects on the advantages of becoming Warmflow, in addition to offering vitality and time saving suggestions for improved, sustainable set up practices which is able to profit their prospects in the long term.
Q. Does the brand new platform cowl each the corporate’s liquid gasoline boilers and warmth pumps?
The plan is that the brand new Warmflow Join On-line Platform will likely be frequently up to date as we develop new merchandise and new methods of working. It should present technical academic alternatives for all merchandise manufactured by Warmflow. This can embody Warmflow’s Agentis Liquid gasoline boiler vary, Zeno Renewables Vary and Nero Scorching Water cylinder vary. We will likely be protecting matters similar to working your Agentis liquid gasoline boiler on HVO and set up, commissioning and servicing suggestions for our Zeno renewables vary.
Q. What sort of content material will installers discover on the platform?
Over the previous 50 years since Warmflow entered the market we now have amassed an incredible quantity of expertise within the manufacture, set up and upkeep of residence heating home equipment. We now have pooled the expertise and experience of our inhouse technical workforce in addition to suggestions from our many heating engineer prospects and the Warmflow On-line Studying platform will showcase this expertise via a bunch of movies and written content material which comprises suggestions, coaching, walkthroughs and far more.
The content material will little doubt change over time as we develop new merchandise and new practices in addition to addressing particular buyer necessities via suggestions.
Q. Do installers have to sign-up for the net studying platform?
Sure, installers might want to create an account to entry the platform. This can enable us to gauge the extent of content material required on the platform. Moreover, we can converse with those that have signed as much as perceive what extra content material they want to see. What do they need assist with in addition to offering a possibility for constructive suggestions on product improvement, coaching necessities plus the rest that’s related to bettering collectively in partnership.
Q. What extra data can installers look forward to finding on the platform over time?
In time, the Warmflow Join On-line Studying platform will grow to be a spot the place installers can go to brush up on technical information, get set up suggestions and rapidly resolve faults with out having to name our service division. Sooner or later the platform will grow to be a listing of useful movies which is able to present heating engineers with all the knowledge they should efficiently set up and preserve Warmflow home equipment. Further data will embody product walkthroughs, set up suggestions, technical the way to movies and far more.
Q. What different coaching and technical help is accessible to installers from Warmflow?
Coaching and information sharing with our heating engineer prospects is of paramount significance to us. We worth our prospects and try to work in shut partnership to make sure house owner prospects have a great set up expertise and may get pleasure from a heat and cosy residence for a few years to return.
We provide a variety of free, all-inclusive coaching for heating engineers throughout the UK & Eire. We now have numerous coaching faculties throughout the UK the place any of our heating engineer prospects can come alongside to a coaching session and study extra from considered one of our help consultants about Warmflow merchandise, set up, commissioning of liquid gasoline boilers, air supply and floor supply warmth pumps.
We additionally provide a free design service for air supply warmth pumps in addition to free assisted set ups for patrons new to renewable vitality or just new to Warmflow Zeno air supply warmth pumps.