MCS (Microgeneration Certification Scheme), the UK’s high quality mark for small-scale renewable power, has welcomed Shopper Scotland’s investigation into client protections within the power effectivity and low carbon heating markets.  

Shopper Scotland are aiming to make suggestions to higher ship the protections and confidence wanted for shoppers in Scotland to decarbonise and enhance their residence power effectivity. 

They’re looking for the views of stakeholders throughout the sector on: 

– the standard of, and entry to, appropriate incentives and the data, recommendation, and selections for shoppers to have interaction on this market
– the degrees of safety from unfair buying and selling, deceptive claims, and scams – and the adequacy of present requirements and high quality assurance
– the routes to, and adequacy of, treatments and redress when issues go flawed 

Ian Rippin (pictured), CEO at MCS, stated: “This investigation may be very a lot welcomed and nicely timed as we put together to launch our redeveloped Scheme in January 2025. A key change is putting client protections on the coronary heart of the redeveloped Scheme as we plan to rework the expertise of shoppers investing in what may be unfamiliar know-how – to verify detriment is minimised, they’re protected and importantly know the place to show if issues do go flawed.  

“We’ve additionally established an impartial Shopper Safety Panel to supply suggestions on how we’re doing, as a result of we all know how very important that is for rising confidence in home-grown power.   

“We’ve undertaken a big quantity of analysis which has offered us with a wealth of proof as to how we are able to guarantee shoppers are protected when investing in low-carbon power options. We’ll be actively participating with Shopper Scotland’s overview and responding to the decision for data.” 

The deadline for submitting proof to Shopper Scotland’s investigation is Monday 30th September. For extra data on Shopper Scotland’s investigation, go to: https://client.scot/publications/converting-scotlands-home-heating/  

For extra data on the Shopper Safety Panel’s function within the new MCS, go to: https://mcscertified.com/consumer-protection-panel-a-critical-friend-to-mcs/